Refund & Refill Policy

Last updated 19 September 2026.

We want every order to do what it says. This policy explains when we refill, when we refund, and how to ask.

Refills

Some services include a refill period, which is shown in the service description in your account. If the delivered count drops below what you ordered during that period, we will top it back up at no charge. Services without a stated refill period don't include a refill. A refill applies to the original order only, and only while the video is still public and the link hasn't changed.

Refunds

If an order isn't delivered as expected, we'll make it right. That includes an order that never starts, one that only partly completes, and one we can't complete. In these cases we refund the undelivered part of the order. Where an order is cancelled by our system, the refund is applied automatically.

Refunds are credited to your account balance so you can use them straight away. If you would rather have the money returned to your original payment method, email us and we'll review the request. Payment-processing fees may apply.

What isn't covered

• Orders placed with the wrong link or the wrong service, or outside the stated minimum and maximum quantities.
• Videos or channels that are private, deleted, age-restricted, region-blocked or otherwise unavailable when the order is placed or while it runs.
• Changing the video link, title or privacy settings after ordering.
• Placing several overlapping orders on the same video, which makes delivery impossible to measure correctly.
• Action taken by YouTube or another platform against your video or channel.
• Outcomes we don't promise, such as subscribers, watch-time thresholds, monetization, rankings, streams, sales or income.
• Orders that were delivered in full. Platform counters can take time to update, so please allow for that before you contact us.

How to ask

Email viraltypebeats@gmail.com from the address on your account. Include your order ID, the video link and a short description of the problem. Please contact us within 30 days of the order, or within the refill period for refill requests. We aim to reply within two business days.

Unused balance

If you've added funds you haven't spent, email us and we'll review your request. Payment-processing fees may be deducted.

Payment disputes

Please contact us before opening a dispute or chargeback with your bank or card provider. Most problems can be fixed faster directly. See the Terms of Service for how disputes are handled.